Archive for January, 2009

U.S. Wireless Industry ‘Recession Proof’?

Thursday, January 29th, 2009

Finally, some forecast data is appearing in the public media that is quantifying what we are seeing everyday within our customers and prospects.  We are all now hooked on wireless data.  We are  just beginning to see the potential of what it can do for a businesses large and small while also improving our quality of life. 

A recent Mobile Enterprise Magazine report indicates that the U.S. wireless industry will continue to grow despite gloomy economic conditions.  Citing the Strategy Analytics Wireless Network Strategies service report, “US Wireless Market Outlook: 2009 Key Trends,” predicts that US cellular subscriber growth will remain strong despite the economic situation, although growth levels will scale back slightly from 2008. US cellular service revenues will also continue to grow, albeit at a slower growth rate of 3.9%, down from 7.5% in 2008.

Presidential Smartphones

Thursday, January 29th, 2009
Barack Obama - Barack Obama 'to be allowed to continue using BlackBerry in White House'

Photo: AP

I’m sure you’ve all read it, or seen it, or heard it by now. That’s right; President Obama gets to keep his BlackBerry. The latest story I read yesterday is right here. Being in the mobile business, I’ve probably heard this story from more angles than your average bear. But with all the angles I have heard, I think most folks are missing the point. The point isn’t that the president has chosen a BlackBerry (which obviously thrills RIM), nor that they are changing presidential procedures to deal with his mobile addiction, nor that the device will require some “super spy” type of security. The point is that the president can’t do without his smartphone.

In this aspect he really is a reflection of what is going on in our society. Even during a huge economic slowdown (or recession, or depression, or whatever you call it), mobile phones continue to become a part of the very fabric of our lives. In a story yesterday from RCR Wireless news, AT&T said it added 2.1 million new customers in the fourth quarter of last year. Verizon added 1.4 million new customers during the same time frame. That’s 3.5 million new subscribers with those two carriers alone, in 3 months, during the middle of some of the worst economic conditions in a very long time.

My kids reflect this same addiction. About a year ago I was looking at our family mobile phone bill, because of some additional charge that appeared. I’ll have to admit I rarely look it over as long as it is within normal operating parameters, but somebody had gone over on some service. I don’t even recall what the deal was now. Anyway, while I was looking into the detail I noticed my then 16-year-old son had sent about 7500 text messages for the month. My then 15-year-old daughter was not far behind with about 6000. I brought up the rear with about 700. As I recall my daughter said “That’s really weak, Dad.”

So what? What’s the big deal? I’ll tell you what the big deal is: we are changing the way we communicate as a society. First it was the land line telephone, then it was the cell phone, then it was email, then instant messaging, then social networking and text messaging. The point is that our society is increasingly communicating via mobile devices for their personal lives. The teens and 20-somethings of today are immersed in a mobile world. As more of them infiltrate the work force, more of how we communicate in business will change. And we won’t be able to pull out the old lines that we can’t do it that way because it isn’t professional, or it’s not secure, or it doesn’t leave the right type of audit trail. After all, the president is using it now, and to a certain extent that changes everything.

Online App Stores are Booming – What it means to Business

Monday, January 26th, 2009

For those of us that eat and sleep mobile (that’s our job, right?), it’s been interesting to follow how the big industry players are rushing to create online mobile application “stores”. Riding on the coattails of the successful iPhone App Store, Microsoft, Google, RIM and others are all jumping into the ring to compete head-to-head with Apple.

These industry behemoths are launching their online stores so end users/customers can find, buy and download applications and other content for their mobile devices. Plus, it provides a marketing outlet for the growing developer community to showcase and sell their wares. That’s great news for our industry as it shows strong interest and continued growth in mobility. Loosening carrier restrictions and opening platforms means just about anyone can develop, upload and sell a mobile solution to this growing market. Of course, if you’ve been paying attention you know that you’re not likely to find many strategic business applications on these sites.

iBeer ApplicationIt’s one thing to hack out some code utilizing the iPhone’s accelerometer to mimic a pint of beer and upload it to the App Store, but developing and successfully marketing a strategic business application (one that provides clear value and a quick return on investment) requires a different kind of business model. For many small and medium sized developers a great product is enough to build a list of local clients. But extending their product’s reach to the regional or national stage can be overwhelming due to prohibitive marketing and advertising costs, product support and training issues, sales channel complexities, mounting fees, distribution issues and more. Unfortunately, these big online stores don’t help with those issues because they simply aren’t designed to offer any more than just the application.

Since many business application developers struggle to effectively market their apps, potential customers have difficulty finding their products. The major search engines are too broad to be effective and most online sites are consumer-focused or too narrow. So where does Joe the Electrician (just couldn’t bring myself to say ‘plumber’!) go to find a bundled solution for inventory management, vehicle tracking and m-commerce for his business? Well, it’s not the iTunes App Store. Microsoft’s upcoming “Skymarket” store has potential, but only if the software is written for Windows Mobile  (it was going to be for version but maybe now for version 6.5 - which isn’t even out yet??). What about RIM’s new BlackBerry store (once it opens, of course)? Possibly, but Joe may need something more rugged than a shiny new BlackBerry Storm.

It’s obvious that this book is still being written - in fact, I think we’re only looking at chapter 1. And of course, as the next chapters come together, you’ll read about it here.